1. Introduction & Data Collection
QatarConnect ("we," "us," "our") is committed to protecting your privacy while providing exceptional connectivity solutions across Qatar. This policy outlines how we collect, use, and safeguard your personal information when you interact with our services, visit our facilities in West Bay, Doha, or use our digital platforms.
All data collection follows strict necessity principles—we only gather information essential for service delivery, legal compliance, and customer support excellence. Our data retention period aligns with Qatar's regulatory requirements, typically maintaining records for 5-7 years after service termination for legal and accounting purposes.
Important: By using QatarConnect services, you consent to the data practices described in this policy. You may withdraw consent at any time by contacting our Data Protection Officer at the details below.
2. Data Security & Protection Measures
Access to personal data is strictly limited to authorized personnel who require it for service delivery, support, or legal compliance. All employees undergo comprehensive background checks and receive annual data protection training. We conduct regular security audits and penetration testing to identify and address potential vulnerabilities before they can be exploited.
In the unlikely event of a data breach affecting your personal information, we will notify you and Qatar's Data Protection Authority within 72 hours, providing clear information about the incident, potential impact, and remediation steps. Our incident response team maintains 24/7 monitoring of all systems to detect and respond to threats immediately.
3. Your Rights & Controls
Under Qatar's Personal Data Protection Law and international standards, you retain complete control over your personal information. You have the right to access any data we hold about you, request corrections to inaccurate information, and obtain a portable copy of your data in a structured, machine-readable format.
Data Access Requests
- • Request full data export within 30 days
- • View all stored personal information
- • Download data in JSON or PDF format
- • Receive clarification on data usage
Account Management
- • Delete your account permanently
- • Opt-out of marketing communications
- • Update contact or billing information
- • Manage notification preferences
To exercise these rights, email info@qatarconnect.qa or call +974 4444 5555 during our working hours (Sun-Thu: 9:00-18:00). We respond to all requests within 15 business days and do not charge fees for standard requests.
4. Third-Party Service Providers
QatarConnect partners with select third-party vendors to deliver our services. We share only the minimum necessary data with these partners and ensure they maintain equivalent security standards through comprehensive Data Processing Agreements (DPAs). All partners are vetted for compliance with Qatar's data protection regulations and international privacy frameworks.
| Service Category |
Data Shared |
Purpose |
Retention |
| Payment Processing |
Name, card token, billing address |
Secure transaction handling |
Duration of transaction + 7 years |
| Network Infrastructure |
IP addresses, device IDs, location |
Service optimization & troubleshooting |
2 years for analytics, 30 days for logs |
| Customer Support |
Contact info, service history |
Technical assistance & account management |
Active account + 2 years |
| Legal & Compliance |
Identity verification, business records |
Regulatory reporting & legal obligations |
As required by Qatari law (5-7 years) |
5. Contact Information & Policy Updates
For privacy-related inquiries, data requests, or concerns, our Data Protection Officer is available to assist you during regular business hours. We are committed to resolving any privacy issues promptly and transparently.
Data Protection Office - QatarConnect
Postal Address:
West Bay, Doha, Qatar
Working Hours:
Sun-Thu: 9:00-18:00
By continuing to use QatarConnect services after policy updates, you accept the revised terms. We encourage you to review this policy periodically. For previous versions or archived policies, please contact our support team.